Insulae Resort

Everything about our stay at Insulae was perfect. The staff are so kind and helpful. The food and drinks are amazing. Couldn’t rate it more highly!

Bridget·Неделю назад

“Wohl eines der schönsten Resorts um Cefalu”

The entire property was great. Staff were very friendly. Breakfast was very good! The sea view was extraordinary. The location was not ideal (no nice beach nearby or only reachable by car). Rooms were noisy.

Mike·Неделю назад

“Perfect!”

We truly had the best time; everyone was very helpful and everything was tasty, especially the food.

Hilal·Неделю назад

“Great potential ruined by bad cleanliness, broken amenities, and total disregard for guests.”

The location was decent, but you really need a car to get anywhere. The nearest beach is a 10‑15 minute walk, and you definitely need a car to reach the main town area. The hotel itself was beautiful, and the room was spacious, mostly clean, and comfortable. Some staff were very friendly and helpful. Unfortunately, our experience was completely ruined by terrible service, lack of cleanliness, misleading amenities, and total disrespect. At first glance the room looked clean, but a close look revealed far below acceptable standards—there was actual dried feces on the hinges behind the toilet seat cover. The refrigerator in our room was not working on the first day, and we had to specifically call the staff to fix it. The worst part of our stay was the hot tub, which was supposed to be the highlight and the main reason we spent a lot of money to book this room. Throughout most of our stay, the water was completely cold. When we complained to reception, one of the female staff members gave endless excuses—claiming “it just takes time to heat up,” yet each time giving a completely different timeframe, proving she was either clueless or making things up. She also gave us dirty looks whenever we walked by. The pool table on the property is completely crooked and unplayable because the balls roll from side to side on their own. Even worse, after we contacted them on October 4th, they opened an official complaint on our behalf requesting a partial refund. After over two weeks of silence, I contacted again, and they issued another urgent request to the hotel management. More than two days have passed since that second attempt, and the hotel still hasn’t even bothered to respond. I was originally going to give a higher rating, but after seeing this complete disrespect and disregard for guests, everyone deserves to know the truth. Stay far away from this place!

רועי·2 недели назад

“Hervorragend”

A very beautiful and modern hotel 5 minutes by car outside Cefalù. The restaurant with surprise menus is definitely worth a visit. Service, rooms, and breakfast are very good.

Thomas·2 недели назад