Divi Southwinds Beach Resort

“Was a good experience.”

The grounds are well kept and the pool is clean, but the check‑in time starts at 4 pm instead of the advertised 3 pm.

Andy·Месяц назад

“Could have been better. The staff is rude.”

I didn’t pay for breakfast, yet the property itself is nice and well maintained, the pools are good, and the second lady at reception was very kind, letting us use the pool and extending our stay by two hours for one room so we could get ready. However, roaches were flying in the corridors and our room; we called about them and only the corridor ones were dealt with. The front‑desk service on the check‑in day was ridiculous and rude, acting as if we were troublemakers. The lady kept everyone waiting because she didn’t explain the form‑filling process correctly. She assigned us scattered rooms on different floors, changed one for me (for which I paid the difference) but not for my family, and overall behaved unprofessionally. There was no room service except towel changes, even though the room needed cleaning; they said it would be after we left. After the lady gave us a two‑hour extension, housekeeping knocked on our door saying we had to check out at 10 a.m., but the second lady at the front desk, who was nice, did extend us two hours. They didn’t believe me when I asked to speak to the front desk and accused me of lying, but after I insisted she agreed. It was horrible, especially while we were having dinner and cockroaches flew all over us and the food. They need to address this issue.

Asma·Месяц назад

The hotel, room, pool, and staff were all top quality, and the variety of sports options was great. The only downside at the restaurant was that you could only pay with a credit card and not cash, and I would like a more extensive menu because there isn’t much choice.

Kelly·Месяц назад

“my stay”

The apartment was nice and clean, and the view was nice.

Taalibah·Месяц назад

The location was perfect for some privacy and some local action, with its own beach and plenty of pools and apartment facilities. The music at the pool sometimes played for more than 12 hours a day, even when the pool was deserted and it was the same music most days. It was unfortunate that the pool bar was closed, although we had been forewarned.

Dale·2 месяца назад