I have no idea how this works, but you must book for the exact dates. When we arrived we went to the front desk and had to wait while another guest was being served; the place was swarmed with flies and felt like a remote village. At check‑in they asked for an extra RM30 because the room I had reserved was already full, which was odd since it should have been cleared in the system. The staff told me to call the manager directly; the manager, a Chinese woman, said the extra charge was necessary because the booked room wouldn’t be free for another two weeks and they hadn’t removed it from the system. She claimed the surcharge gave us a “premium” room and that we couldn’t get a refund if we refused to pay. The refund process was said to be slow, and after seven days I still hadn’t received my money. I’m now waiting for a six‑day refund that’s already overdue, planning to report the issue to the tribunal, and warning others to call ahead because the advertised price isn’t reliable and the business feels like a scam.
Nuzul3 месяца назад