Quality Inn Detroit Downtown

“Cheap but clean hotel with minimal amentities.”

The location was convenient to downtown. However, the pillows felt like pancakes, the shower was lukewarm, and the TV looked about 25 years old. The mini‑fridge wasn’t plugged in and smelled of mold. There was a lot of water damage and the room clearly needed updating.

Hoffman·3 дня назад

The staff were amazing and the rooms were great. I had to wait until 6:30 to eat, which was a bit annoying.

Darren·Неделю назад

“On aurait voulu changer avant le départ”

The hotel sits close to the city center, which is convenient, but the room had a strong odor and the Wi‑Fi was too far to work. There was no table for lunch and overall the service felt lacking.

Michael·Неделю назад

“Happy to be in Detroit but booking.com was deceptive”

The staff were very nice, breakfast was served on time, and the welcome area was clean and welcoming. The room could use a renovation, new carpet, and bathroom updates, and it had a peculiar smell. I especially disliked paying $118 (including $7 for cancellation insurance) when the online rates that day were $55–$65. I would have booked directly through the hotel, but I couldn’t find a direct line and kept being redirected to secondary booking sites, which felt like a racket.

Laura·Неделю назад

“HOTEL TO AVOID AT ALL COSTS! HOTEL A EVITER”

I stayed at this hotel for more than twelve nights, and my experience was absolutely disastrous. While some members of the reception staff were welcoming and professional, two others clearly lack the customer service skills required for their positions. The rooms are outdated, poorly maintained, and affected by a very unpleasant smell. They urgently need complete renovation. Housekeeping was unacceptable. During my twelve-day stay, my room was cleaned only three times, despite my daily complaints. At one point, there was no cleaning for four consecutive days. I had to empty my own bins, repeatedly ask for toilet paper and towels, and even purchase my own body lotion because none was provided. The breakfast was simply disgraceful. It cannot reasonably be advertised as included. There was no milk, and I had to bring my own. The only options were packaged sliced bread, a few cereal packets, and coffee. Absolutely unacceptable. All this for $220 per night! The entire hotel is outdated, poorly maintained, extremely noisy, and in desperate need of a complete overhaul. The connecting doors between rooms offer virtually no sound insulation, meaning you can hear everything happening next door. Changing the carpets, as the hotel is currently doing, is nowhere near enough. The entire property needs to be fundamentally renovated and restructured. This hotel is a complete disaster. At this rate, I seriously doubt it has a bright future. J’ai séjourné plus de douze nuits dans cet hôtel et mon expérience a été absolument catastrophique. Si certains membres du personnel d’accueil sont agréables et professionnels, deux autres devraient sérieusement envisager de changer de métier tant leur comportement est inadapté à la relation client. Les chambres sont vétustes, mal entretenues et dégagent une odeur très désagréable. Elles nécessitent une rénovation complète. Le service de ménage est tout simplement inadmissible. En douze jours, ma chambre n’a été nettoyée que trois fo. I stayed at this hotel for more than twelve nights, and my experience was absolutely disastrous. While some members of the reception staff were welcoming and professional, two others clearly lack the customer service skills required for their positions. The rooms are outdated, poorly maintained, and affected by a very unpleasant smell. They urgently need complete renovation. Housekeeping was unacceptable. During my twelve-day stay, my room was cleaned only three times, despite my daily complaints. At one point, there was no cleaning for four consecutive days. I had to empty my own bins, repeatedly ask for toilet paper and towels, and even purchase my own body lotion because none was provided. The breakfast was simply disgraceful. It cannot reasonably be advertised as included. There was no milk, and I had to bring my own. The only options were packaged sliced bread, a few cereal packets, and coffee. Absolutely unacceptable. All this for $220 per night! The entire hotel is outdated, poorly maintained, extremely noisy, and in desperate need of a complete overhaul. The connecting doors between rooms offer virtually no sound insulation, meaning you can hear everything happening next door. Changing the carpets, as the hotel is currently doing, is nowhere near enough. The entire property needs to be fundamentally renovated and restructured. This hotel is a complete disaster. At this rate, I seriously doubt it has a bright future. J’ai séjourné plus de douze nuits dans cet hôtel et mon expérience a été absolument catastrophique. Si certains membres du personnel d’accueil sont agréables et professionnels, deux autres devraient sérieusement envisager de changer de métier tant leur comportement est inadapté à la relation client. Les chambres sont vétustes, mal entretenues et dégagent une odeur très désagréable. Elles nécessitent une rénovation complète. Le service de ménage est tout simplement inadmissible. En douze jours, ma chambre n’a été nettoyée que trois fo

Guy·Неделю назад