“Experiencia nefasta: decepción total y abandono”
Nothing was offered, and none of the promised services were available. Our experience at this house was extremely negative. We booked mainly for the pool, which was included in the price, but upon arrival it was not available. Despite repeated attempts to contact both the owners and the platform, we received no solution. Calls were either hung up or not answered at all, showing a complete lack of customer care. We called the owner using the phone number on a cork at the entrance, and he spoke to us very rudely, saying he was not responsible for anything, that we should talk to Booking, and that he wouldn’t do anything. Moreover, the house’s conditions were deplorable. There were many defects such as a broken blind, damaged door handles, doors that didn’t close properly, and a fridge that barely cooled. Cleaning was very poor: the oven was full of dust and baked-on grease, the microwave had a strong coffee smell and was visibly dirty, the toaster had mold, and we had to wash every utensil and plate by hand because of the grime. The house also lacked basic supplies. For a 12‑person stay over 3 days, there were only 3 rolls of toilet paper. There were burnt-out lights and the window screens didn’t work correctly. To top it off, there was a dog on the property in unacceptable conditions: it was caged, had no visible food, dirty water, signs of neglect, and shed a lot of hair, which affected the overall hygiene. The owner never appeared during our stay to care for it. This makes us think that if someone rents the house for a week, the animal could be completely unattended the whole time. In short, we would not repeat this experience or recommend it.
Alejandra·Год назад