Our stay started a bit chaotic. I had booked a room with a dog in advance and also requested a parking space in the garage. At arrival, the garage card didn’t work at first, then I found out the spot I was assigned was already taken by another vehicle. In the room, nothing was prepared for our dog, even though it was listed in the reservation. After several trips to the front desk, I luckily met the house manager, who understood the situation and sincerely apologized for the inconvenience, which settled the issue for me. Later, when I wanted a drink at the bar after the wellness session, I met the house chef—an elegant, friendly gentleman whose long experience in gastronomy is immediately apparent. He also personally apologized again for the rough start. I really appreciated this personal, professional approach. In the evening we enjoyed our dinner fully. The kitchen was excellent, the value for money truly top. The wine selection also impressed us—great wines at absolutely fair prices. Mistakes happen, but what matters is how they’re handled, and here it was done very professionally and warmly. That’s why I won’t overrate the somewhat chaotic beginning. Overall, it’s a beautiful hotel where we ultimately felt very comfortable. We’ll gladly return!
Daniel·3 недели назад