“The accommodation did not match the description”
The location was good and well-located for exploring the surrounding area. Rating: 3/10 – The photos and the actual experience do not match. Unfortunately, our stay at Golden Mile B&B did not match the way the property is presented . The biggest disappointment was the breakfast. The listing shows photos of a rich buffet with different types of pastries, bread, cereals, cheese, cold cuts and a toaster, as well as a nicely arranged breakfast room inside the property. In reality, the kitchen was locked throughout our entire stay, we had no access to this area, and we could not even get hot water for tea. Every morning, breakfast consisted of only one croissant and one coffee at a nearby café. The photos give the impression that the breakfast room is part of the guest experience, but this was not our experience. Another serious problem was the hygiene on the terrace. Throughout our stay, cats were freely walking on the tables and chairs where guests sit and have breakfast. We noticed that they had fleas, and nobody removed them or took any action to address the situation. Our room initially had only two plastic cups. We received additional cups only after we complained. The lady responsible for cleaning the rooms was polite and helpful. When I asked her if I could have some hot water for tea, she informed one of the co-owners. I had never met this co-owner during our stay. She then contacted me by message and referred me to the information on the listing and the property's rules, rather than offering a simple practical solution for a guest. The photo gallery also includes a Traveller Review Award showing a rating of 9.3 from 2021, while the property's current rating is 8.1. I understand that the award is historical, but its presentation, together with the breakfast photos, creates expectations that were very different from our actual experience. I am writing this review so that future guests can have a realistic picture of what to expect
ErorНеделю назад