“Bad management from owners side”
We enjoyed the scenic views, good food and friendly staff. First of all, we booked the room the day before we arrived, drove 4 hours to get there only to find that they didn’t have any rooms available and they didn’t reserve our room. We were told the reservation came in late the evening and there was no contact details provided on the reservation (my email address and my husband’s mobile number was provided when making the booking). They asked someone else to stay elsewhere, cleaned his room and told us we could stay there for the weekend. We didn’t get the room we booked. When I asked to see the owner (who resides on the premises), I was told she wouldn’t come out. She didn’t once come out to apologize. The room was fair, but not up to standard. The ceiling was rotten in 2 places, the towel rail is falling out from the wall and the toilet roll holder is completely broken. The shower mixer doesn’t work. No remote for the TV and the Wi‑Fi only works when sitting at the river. The air‑con doesn’t cool the room as expected. Outdoor seating is broken and no pillows, very uncomfortable to sit. We wanted a quiet and peaceful weekend getaway, instead we found other visitors with their own sound systems, each playing their own music, very loud. So we ended up spending most of our time in our room, avoiding different kinds of very loud clubbing music. While waiting for our room, we had to sit and wait at the river view picnic table, while waiting, some workers come to bathe in the river, 4 steps away from us, leaving us very uncomfortable and not knowing where to look. Oh, and we ended up paying much more for the room than we booked for. Instead of paying K2502 for the DELUX QUEEN ROOM, we ended up paying K3000 for a smaller room. Arriving at the premises gates, there is a sign up saying “no food and drinks from outside”, which we don’t have a problem with.
Van6 месяцев назад