The Prince Sakura Tower Tokyo

I was very disappointed with the executive lounge. The food was mediocre and the service was not guest‑focused. At check‑in I was told drinks and snacks were available until 9 pm, yet when I arrived at 8:40 the drinks were already put away. The staff wouldn’t even pour a glass of wine; I asked politely for just one glass, but they refused. This lack of customer focus for something I paid extra for is unacceptable. Tell the front desk not to misrepresent unavailable services. I won’t recommend this hotel.

Kathy·2 недели назад

“Very attentive and accomodating staff..Well trained”

The location, staff, and facilities are great, but there is no way to leave a small night light overnight.

Smilovitz·2 недели назад

It’s a short 7‑10 minute walk from Shinagawa Station to the hotel, depending on whether you’re coming off the Shinkansen, JR, or Keikyu line. Minato City isn’t completely flat, so when we dragged our luggage up the small incline to the front, they immediately offered to carry our large bags and brought them to our room after check‑in. The rooms themselves are very spacious, especially for two people with large bags, and everything was very clean. The gardens by the hotel looked expansive and tranquil; I wish I had time to walk through them! The gym can be busy in the morning, even before 8 am on a weekday, and there were no treadmills to use.

Athena·4 недели назад

“Used as a transit hotel before air travel and it was perfectly fine.”

It’s an older hotel that does everything well; it’s very large, rooms are tidy but it’s not a luxury property.

Chris·4 недели назад

“整體而言入住舒適。”

The décor of the hotel is steeped in a distinctly Japanese style, giving off a very upscale vibe; the rooms are elegant, odor‑free, spacious, and impeccably clean, making for a very comfortable stay. The staff generally speak English very well, so language was never an issue, and they were friendly. The Japanese garden behind the hotel is also lovely. Overall, the experience was comfortable. The breakfast selection is limited and leans toward a continental menu, which might disappoint Asian guests. The hotel is about an 8‑minute walk from Shinagawa Station, involving a small uphill climb, which can be a bit of a hassle for families with a lot of luggage or a stroller, and taking a taxi for that short distance feels odd; you really have to walk.

Yu-wei·Месяц назад