MainStay Suites Roanoke Airport

“Not a stay I would like to repeat.”

The room was decent—spacious with two queen beds. I only intended to stay on the property for four hours, so the $80 rate I saw online seemed fine. When I arrived, the price was $179. The night clerk wasn’t feeling well, so I waited over an hour to check in. By the time I finally got into my room and settled, I only managed about two hours of rest (not really sleep) before I had to leave for my flight. It felt like an outrageously expensive nap cut short by poor customer service. The room smelled a little stale, and the reclining chair didn’t actually recline—so I couldn’t lie flat and didn’t get any real sleep.

Piper·2 недели назад

There’s an outlet outside for food trucks to plug in. I can’t remember the young man’s name who checked us in, but he was incredibly polite and patient—especially with my granddaughter, who’s a handful with ADHD, and he treated her so well! That kid definitely deserves a raise.

Shannon·2 недели назад

“Not pleasant”

The staff were friendly, but the room had a horrible smell that forced us to move. The room felt very dated, with stains on the carpet and a stained shower/tub. Renovation is needed. Plus, the people above woke us at 1:30 am with dropping and running upstairs.

Zamora·3 недели назад

The location was close to attractions and the bed was comfortable. However, I didn't receive the military discount even after showing my ID. The toilet seat was loose and twisted, the bathroom floor was dirty, and the air conditioner didn't work very well.

Lisa·Месяц назад

“It was just a last min place to stay”

Having a kitchen, a good location, and a comfortable bed were positives. Unfortunately, the furniture and carpet were dirty, and the room smelled like pets and smoke.

Venecia·Месяц назад