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The place feels nice, but the manager’s service was awful. Because I didn’t reply to his Booking messages and he didn’t contact me on WhatsApp like the other Tuscan stays, he changed the key code and we had to wait two hours on the street talking with Booking for him to reach out. He blamed me for not answering, gave us a new code, first told us to wait at the entrance without going into the apartment, then after a while suggested we go up ourselves. At night, when I tried to shower there was no hot water and instead of coming over, he offered a video call to tell me how to fix the heater myself. Also, I’m not sure if coffee is part of the service, but there was none; another guest asked me where the coffee was. The staff handling the apartment could be more responsible and committed to their job and customer service.
Danielle3 недели назад