Crystal hotel by Ha My

The price was good, but every morning from 9 to 11 you hear people shouting about cleaning; the pool is fine, yet the city view promised in the photos is blocked by a fence that’s all smudged; ants are present but not a big deal because they’re everywhere and we asked them to be dealt with; the room itself was very tired and the bedding was worn out.

Mushina·2 недели назад

The hotel is acceptable for the price, so if you’re after basic lodging in Da Nang with low expectations it might work, but the biggest issue isn’t the hotel itself, it’s the cleaning staff whose conduct seriously spoils the experience. They show a total disregard for guests’ privacy and sleep, with no “Do Not Disturb” signs to hang on the door, so the cleaners routinely knock on doors in the early morning. One day they knocked on our door FOUR TIMES, starting at 8 a.m., with about 45 minutes between each knock. We told them to stop and come back later, yet they kept disturbing us. When we asked to speak to a manager, none was available, indicating that no one takes responsibility for legitimate complaints. Noise is another major problem: you can hear the cleaners shouting and talking loudly in the corridors even early in the morning. When they’re not noisy, you might see them lounging on beds in empty neighboring rooms, watching videos on their phones as if they’re in their own living room instead of working in a hotel where paying guests try to enjoy peace and quiet. Their attitude is unfriendly and they don’t seem concerned about guest comfort. They bring their cleaning carts into the elevators with little regard for guests, and apparently use the couches on the top floor as their personal resting area, even sleeping there. This is especially ironic because that same floor supposedly has a gym, and calling it a gym is generous.

Romain·2 недели назад

“AVOID AVOID AVOID”

The pool was nice, but the room was dirty, the shower hadn’t been cleaned in weeks, they insisted on cash payment and had no change so they kept our money, we didn’t know where the public bus departed, there were no fresh towels, and the room smelled bad.

Linda·2 недели назад

“Excellent value for money and great location”

Excellent location, clean, comfortable and great price

Sofia·Месяц назад

“Pas du tout correcte”

Nothing positive to mention. I had booked a suite, but at check‑in they claimed they couldn’t find my reservation and put me in a standard room with a broken air‑conditioner. They offered free breakfasts to make up for the missing suite, yet no one at reception greeted us or helped with our luggage. For a four‑star hotel this was unacceptable.

Cécilia·3 месяца назад