Hampton Inn Lebanon

“Bug infested hotel- DO NOT STAY HERE!”

I didn’t even stay the night; I just dropped my luggage and left for the evening. When I got back to clean up, there were ticks on the pillows, little black bugs on the sheets, roaches, and gnats everywhere around the sink. I went to the front desk, had to call the phone line because the desk attendant was asleep in the back, and she said she couldn’t help me because her manager wasn’t there. I gave her my name, phone number, and room number and never got a call back. I filed a complaint, but nothing was done. I’m still fighting for a refund over two months later and will never stay at another Hilton, especially the one in Lebanon, KY.

Rikki·3 недели назад

“Clean, comfortable and friendly staff.”

The location is convenient, but parking was limited and construction was going on.

Nanette·Месяц назад

“not satisfied on this stay at all.”

The hotel was under construction with a lot of unsafe work sites; breakfast came in grab bags, the coffee was weak, the pool was closed, the carpet on the first floor was dirty, and the side entrance was unsafe to walk because of unfinished construction. The price I paid didn’t match the incomplete state, and when I tried to call for reservation times I got no answer, so I had to book through a third‑party site at a higher cost. I’ve stayed here several times, but this particular visit was terrible. The unfinished front entrance, the small breakfast with grab bags, the closed pool, the dirty carpet, and the TV that only offered 35 channels made the whole stay not worth the price.

Ronnie·2 месяца назад

The pool is still not available

Scott·2 месяца назад

The place was clean, the staff were very friendly, the location is great, and it was quiet. We booked a King‑bed room but received two separate beds, the hotel was under construction, and breakfast wasn’t as good as the last few times we stayed there.

Tina·2 месяца назад