“Save yourself the hassle”
I had a reservation from Aug 12 to 16. Later had to modify it to arrive on the 13th. I called the hotel and they said to call .I did. They said they had to ok the change with the hotel and put me on hold. Came back to say all was set with the hotel and sent me a new confirmation email with the dates. Arrived at the hotel and the shift manager had canceled my reservation. He alleged that since I didn't show up on the 12th, they charged me, assumed a no show and canceled the rest of my reservation. I had reserved MONTHS ahead for parent move in weekend at college. Since Mr. Randy Powers canceled my reservation, he blamed it all . he said third parties are 90% of their problems and 10% of their revenue. While there, at least 3 times he complained of people using third parties, which makes one feel extremely uncomfortable. If you don't want people using such services , then don't contract with them. Period. Don't make people feel bad for using them. We had reserved a suite with two double beds and a sofa for our family of 5. Since they canceled our reservation without notice, Mr. Powers offered us the only room he had left, a king bed with a sofa no one wanted because it was damp and moldy. He said some people can smell it but some can't. We checked out the room out of our desperate situation after driving in from Florida and were exhausted. The smell was overwhelming. Disgusting. I declined and went next door to the mall to sit in AC and try to find an alternative while my family waited, looking at me scrambling, exhausted to remedy the situation. It was a horrible experience and I will never use again for anything. The hassle isn't worth it. Musty room offered after they canceled our reservation and claim messed it up
Lymaris·2 месяца назад