Hampton Inn & Suites North Dallas Central Expy

The front desk staff, who were quite irate, cancelled my prepaid booking after I pointed out that there was no air conditioning in my room and also in the replacement room. I’m demanding a refund or legal action, including damages and attorney fees, and I’ll inform the Dallas Morning News to expose how terrible this place is. Joe Garza 214‑642‑6587.

Joe·Неделю назад

“I will stay again. Apathetic staff, dismissive to help customer obtain records that our personal insurance comp. may wa”

I’ve stayed here many times this year. The TV NVR works and pulls in one local station, and staff confirmed that the Hilton next door hasn’t updated the internet/Wi‑Fi. The nightstand plugs are worn out and fall out; I bring battery backups and multiple extension cords because many outlets only have one working port. During my February stay, the two elevators were only functional, and the third had been broken four times since then. I brought brushes and cleaners to tackle the indoor/outdoor carpet, but the stains didn’t come out. The location is great and there’s a lot to like. My car got scratched by a motorcycle’s white handlebars, leaving lightning‑bolt‑like marks about 3‑4 inches apart. The motorcycle had been parked next to mine all weekend. I asked staff to review footage; Corey and Niyah said they were too busy to view it. I filed an incident report and called DPD. Police said it’s private property with 24‑hour security because of frequent car thefts in the area. I asked security to simply note that the vehicle stayed in the parking lot for five days, without claiming they saw anything. The footage would show the motorcycles were there all weekend, parked under a tree next to my car. The staff’s reluctance to help me see or screenshot the motorcycles next to my car, with obvious scrapes matching their handlebars, felt like an attempt to avoid an insurance claim. I had no intention of filing a claim; I just wanted to show the person I borrowed the car from what happened, my efforts to remedy it, and the results. I love this hotel except nothing works. The staff’s unwillingness to show the footage of the motorcycles next to my car with matching scratches was a major issue.

Nancy·3 недели назад

Everyone on the staff was very pleasant and helpful. Breakfast was great, the room was comfortable, and the pool was nice and clean. I would definitely stay here again!

Jennifer·Месяц назад

The hotel was very clean and the staff were friendly. Everything was great.

Twi·Месяц назад

“Great stay, quiet, no issues!”

The place was clean and safe. Nothing else to add.

Cullen·Месяц назад