Hagia Sophia Palace Hotel

The location was great and the rooftop view was impressive, though the rooftop itself could have been better maintained; the staff were accommodating. The prepayment process was confusing because the booking site said the hotel would charge the card, but at check‑in the card didn’t work and we had to pay in cash. Many negative reviews on Google and other sites focus on the payment and room‑change issues, and indeed the prepayment was a mess: we entered card details for booking, the property claimed it would charge us, but they couldn’t, so we paid the same amount in cash at check‑in. They didn’t ask for extra, were understanding, and we paid at checkout. We didn’t get the room we booked but were offered another one, so overall it wasn’t bad. We stayed in September 2026, and this experience makes me wonder if some guests are exaggerating the whole situation. From my view, both sides need to understand each other to make things work.

Lalrindiki·Неделю назад

Everything liked; I recommend it to everyone. My husband, daughter, and little son felt very comfortable.

Saule·Неделю назад

The staff were friendly, the location was decent, and the building had been recently renovated or refreshed; the Wi‑Fi was good. The access was very difficult, the rooms were tiny and the beds were only 1.9 m long despite comfortable mattresses—longer, two‑meter beds would have blocked the window or balcony, which has no barrier at all. Rooms were not cleaned; we stayed four nights and never had towels changed or paper replenished—zero. The nights were cold (late September) and we were given thin towel‑sheets instead of at least a thin blanket or throw; after the month, we were finally given a blanket.

Robert·Неделю назад

“Espectacular servicio y precio”

The staff were very attentive and gave us whatever we asked for; everything was fine, so I have no complaints.

López·Неделю назад

Everything was great.

Miljkovic·Неделю назад