Casablanca Guesthouse

“Relaxing with beautiful settings and a good value”

The property was well looked after, very clean and beautifully decorated; the rooms were spacious. I only wished the beds were a bit higher since I’m tall.

Alan·4 недели назад

The place was quiet, but the bed and Wi‑Fi were not good.

Ephraim·Месяц назад

We had to leave the property early, so I can’t say anything about breakfast. The shower was lukewarm and not hot, which was disappointing in the cold winter. They only offered instant coffee and didn’t provide extra sugar.

Mojalefa·5 месяцев назад

“Extremely bad”

Subject: Concern Regarding Poor Room Condition and Service at Guest House Good day, I would like to formally raise my concerns regarding the unsatisfactory experience I encountered during my stay at the guest house. Firstly, the condition of the room was below acceptable standards. The room was not properly maintained, and it did not meet basic expectations in terms of cleanliness and comfort. This created an unpleasant environment and impacted the overall quality of the stay. Secondly, the reception service was disappointing. The level of professionalism, responsiveness, and general customer care provided at reception was inadequate. There was a lack of attentiveness and urgency in addressing guest needs, which further added to the negative experience. Overall, the service standards at the guest house fall short of what is expected, and this requires urgent attention. I trust that the management will take the necessary steps to address these issues and improve both the condition of the facilities and the quality of customer service. Your prompt response will be highly appreciated Major concerns: - rooms not fitted with aircon - installed wall heater very sluggish - Water not warm enough and pressure very low. no prior warning about why and the contingency plan?? - Second room walls dirty and old perishable stuff kept in the cupboard in the kitchen - Steam Iron hot beverages ingredients (sugar / milk) not supplied on time Overall impression, reception not welcoming at all. Please refer the above text

Peter·5 месяцев назад

“Memorable experience”

There was no breakfast, but owner Linda was friendly and gave us oats on Sunday morning, plus homemade goodies to take home. The roads were rough, especially when it rained.

Maseko·10 месяцев назад