The reception, spa, and wellness were great. We came for a three‑day weekend with my wife to celebrate our wedding anniversary from Friday 30 October to Sunday 01 November, staying in room 35. We brought a bottle of champagne and fruit platters, and the all‑inclusive meals at the restaurant were fine for three days. The service and reception were flawless, with competent and very warm staff at the front desk. Throughout the three days we made sure to book the spa, jacuzzi, and all extras to indulge ourselves, and everything went smoothly. Regarding dining, we didn’t even bother to look at the menu on the official website, and that’s where things fell apart. Unexpectedly, the menu shown online did not match what was on the floor, which was a huge surprise and a problem with organization. We had chosen the restaurant mainly because of its menu, so we decided to stay and try it anyway. Oh my god, the dishes were bland and unseasoned! We, who usually eat everything, practically didn’t eat anything on our first night. This would make you think twice about staying there. The new menu offered no diverse or varied options. The dining room manager still took our frustration seriously and offered us a 10 % discount because the online menu didn’t match the evening’s menu. The server was very uncomfortable with the situation and even mentioned that there had been a communication lapse. Is that normal when you pay for a weekend at a hotel in Réunion?
YannНеделю назад