“Uważam, ze pobyt był poniżej jakiegokolwiek poziomu i powinnismy otrzymać rekompensatę za pobyt w ni”
The staff smiled a lot, but the reception desk was impossible to communicate with in either French or English and was usually empty. The whole property needs a thorough renovation—from the rooms to the patio and terraces. In the room we found old, ruined towels that could only be used to mop the floor, waited over 10 minutes for hot water, and the bed had no sheet at all; we were given blankets without any covers after a vague conversation. All the furniture was downright dirty, the room was never cleaned, and the linens, blankets, decorative pillows and cushions were all beyond washing and needed replacement. Loud music played until 12 am and could be heard in our room. Similar‑priced places in the same area had beautiful rooms, which we would have chosen if they had been available. The area behind the reception was a mess, offering no place to relax. The photos online do not reflect the actual condition; our stay was wasted. We have never stayed in such filth. Only the stairs and the constantly wet floors were cleaned, and you had to watch your step to avoid slipping. Drinks ordered at the bar had to be paid for at the poorly staffed reception. On the second night we drank water and Jäger‑meister, tried to settle the bill at reception but no one was there, so we went to bed around 11 pm; around midnight staff knocked, saying we hadn’t paid.
Urszula·5 месяцев назад