I had a completely negative experience with Casa das Ilhas. When I arrived at the address listed in my booking, I was directed to another accommodation with a different name, without prior notice that I would need to move to a different location. The new address was also not communicated beforehand. At the second place, I discovered that the room door could not be locked from the inside, raising serious safety and privacy concerns. I didn’t feel safe staying there and had to find another accommodation at the last minute, incurring extra inconvenience and costs. Although I didn’t use the reservation, I still haven’t received a refund for the amount paid through the platform. I find the lack of transparency, the unsafe conditions, and the absence of a proper resolution unacceptable. The situation may also be examined under the pre‑contractual information duties set out in Article 4 of Decree‑Law 24/2014, February 14. I do not recommend this accommodation. If the issue is not properly resolved, I will file a formal complaint with the relevant authorities.
Mylena2 недели назад