Grey Hotel Kopaonik

The hotel is very fashionable, clean, and comfortable, with expensive materials and fittings—truly worthy. However, I was disappointed that such a luxurious place offered such cheap customer service when paying. First, I was told I couldn't pay with Visa or Mastercard. Second, after paying an amount 1.5 times higher than listed on Booking in euros, I received change in Serbian dinars. Third, parking, which was listed as free on Booking, was charged at €5. Fourth, I was billed €5 for water that was on a table instead of in the minibar. Honestly, all the pleasant impressions from the stay were wiped out after the interaction at reception.

Yevhen·Месяц назад

“Csoda hely, a síparadicsomban”

The room was gorgeous, spotless, and comfortable; the wellness area was amazing and the breakfast was heavenly. I couldn’t pay with VISA or Mastercard—only an unfamiliar card worked for me. I could withdraw cash, but the fee was unreasonably high.

Dóra·2 месяца назад

Back at Grey Hotel for a second visit, everything was fantastic: the staff, the food, the rooms with balconies overlooking the mountains. I felt like I could buy peace for a couple of days 🩵.

Tara·2 месяца назад

“Odlicno!”

Everything was superb—from the apartment, the food, the friendliness, the comfort, the spa center… and most importantly, the staff were five‑star friendly. We had two incidents that the staff handled quickly, and everything was resolved without any problem.

Daliborka·2 месяца назад

The proximity to the ski resort and all the amenities was great.

Marina·2 месяца назад