“Beautiful hotel, excellent staff and delicious bread, but some disappointing experiences.”
The staff were very friendly and helpful. When a team member asked about our dinner, I mentioned our disappointment with the steak. She immediately offered to relay our feedback to the kitchen and gave us a 50 % discount on the steak. While we would have preferred to pay full price for a good steak, we genuinely appreciated her prompt response and willingness to fix the issue. The rooms and common areas were beautifully decorated, creating a lovely atmosphere. The bread served at the hotel was the best we had during our entire trip to France, with a wonderfully crispy crust and a soft, fluffy interior. Absolutely delicious! We ordered a Normandy ribeye steak that was still red in the middle, but the meat was extremely tough and hard to chew. We eventually gave up and left about half of it uneaten. The waiter had already struggled to carve the steak, almost as if he were sawing through it. I jokingly suggested that he might need a sharper carving knife, but it became clear that the toughness of the beef itself was the problem. The road signage at the entrance to the hotel could also be clearer, as it was not immediately obvious where to turn in. An unexpected incident at breakfast involved the orange‑juice machine: an orange suddenly flew out of the machine and knocked a plate from my hand, causing it to fall to the floor and shatter. Fortunately, I was not injured. I reported the incident to a staff member, who said she had never heard of such an incident before and would arrange for someone to inspect the machine.
OiНеделю назад