Sandy Shores Resort

“Never again will I stay there, even if it was free.”

Nothing went well, but they let me stay two days early in an empty room before my reservation began on Sunday. The staff did what they could. On the first day I noticed the fridge door had a spray from a dropped soda or rust. I opened the windows and blinds at night. In the early morning I tried to close the blinds, but the left window had no screen and the wooden blinds wouldn’t close. I told both Mo, the site manager, and Sonny, the owner, and walked through the room with Sonny. I showed him a sponge and Dawn that removed a stain in a small area I tested to see if it would come off—“IT DID.” Yet nothing was fixed over the next two days. I kept telling Mo whenever I could, but they never answered the phone. You should listen to the message they play when you call. They usually call back fairly quickly. The final issue was finding a cockroach clawing on my bed. I checked out and demanded a refund in the morning. Mo said I might have brought the cockroach in. I told him it could have been hiding in cracks, corners, or walls. I didn’t want to take that risk. I lost my wife two years ago and this was my first major trip without her to vacation and visit our two teenage grandchildren. I know she would have yelled at me if I just went out and bought a bottle of Raid to spray the room. PS – I have pictures but didn’t think you wanted to see them for this review.

Robert·Месяц назад

“I would stay here again each year for our vacation!! Also nice staff and especially was nice and comfy”

It was nice, clean, and close to the beach, but the AC was very loud.

Alexa·Месяц назад

The Wi‑Fi was terrible.

Harte·Месяц назад

The hotel was close to everything, the staff were friendly, and the rooms were clean, but the beds were extremely hard and there was no elevator.

Linda·Месяц назад

“Extremely Disappointing Experience – Do Not Recommend”

Kimberly’s Restaurant and Tiki Tom’s sit right across the street; Kimberly’s serves tasty food and Tiki Tom’s offers delicious frozen drinks to go. I would not recommend Sandy Shores Resorts after my experience. I booked an efficiency room, paid $820 upfront, and after a three‑hour drive I was told by the owner/manager that the property had never received my reservation and the room I booked was not available. Instead of taking responsibility and offering a solution, I was repeatedly blamed for the issue. I was offered a conjoined room for nearly $1,300, even though I had already paid $820 for my original room, and the alternative rooms lacked the kitchen amenities that were included in the room I had booked. I ended up with a different room that was unsuitable for four adults and had to pay an additional $658 on the spot just to have somewhere to stay. Communication was extremely difficult: the office seemed never open, the phone was never answered, and the voicemail box was full. Messages were ignored. I even texted the property the morning of our arrival; they told me I could check in around 3:00 PM, but no one mentioned the reservation problem. I only learned of the issue after driving three hours and arriving. Problems persisted after checkout: I had to repeatedly contact the property for a refund. When I tried to reach them at checkout, the office was locked, the phone was unanswered, and the voicemail was still full. The owner did not reply to my text. Worse, I later received a notification stating it appeared I had never shown up for my stay and that the property might charge me for the entire reservation. That was false—I arrived, checked in, stayed, and checked out.

Tracey·Месяц назад