“Owner denied check in even after the confirmed booking. Raised concern to Booking.com but no action”
Nothing, the owner refused to let us check in even though the booking was confirmed and prepaid on booming.com, leaving us stranded on the road during the New Year. The worst experience ever! The owner denied check‑in after a confirmed pre‑paid booking, claiming that booming.com was not allowed, but they were still taking payments so he couldn’t do anything. I’m shocked how this hotel’s collaboration works. If the owner doesn’t want to provide a room, the booking shouldn’t have been accepted, or if it’s automated, the owner should have informed the customer in advance when receiving the booking confirmation instead of denying check‑in and abandoning us. I was informed and emailed, but surprisingly no action has been taken yet. No guidance on next steps either. I expect a refund if nothing else, but there has been no response so far.
SudeepГод назад