“אכזבה גדולה. המלון צריך לשפר את היחס והשירות והאוכל לאורחיו.”
The breakfast was not varied, the food lacked flavor, and there was no variety of dishes—disappointing. I lost a bag of important and expensive items in the hotel pool area when it was empty except for the staff. I informed the hotel staff, but they did not respond to my requests, could not find the lost item, and refused to compensate me financially. They treated me oddly and forcefully without offering help. Additionally, they refused to accept the payment for the booking at the end of the stay in cash, as stated in their policy, even though I had provided a credit card for security without a frame of reference and demanded all the money in cash. They denied my request to extend my stay with a false reason that the hotel was full, although I checked and found the hotel was completely vacant. I asked for a higher floor and they gave me a very low one. There were many issues at the hotel entrance; I wanted to leave early and get a refund, but they refused.
TaryНеделю назад