DoubleTree by Hilton Rochester

Hotel personel were kind. They dod not accomodate did not fix my complain about the 2 beds. Service at dinner vas especially nice. I booked a room with 2 separate beds for 2 people. Instead I got a one bed + 1 foldable sofa room and the sofa without bedsheet or bed set. I needed to ask for it

Tamas·Неделю назад

“Great staff!”

I like that the location was close to were I was working. And the staff have been exceptionally kind and helpful. Nothing that I can think of

Lmp·2 недели назад

“Horrible stay - big mistake. Follow the reall reviews and don’t stay at this crappy property”

There is very little to recommend about this property, and the ratings seem far too generous. The hotel is severely overpriced for the quality of the rooms and the standard of service provided. The first room assigned to us had a strong smell of marijuana and, alarmingly, its door was unlocked when we arrived. This raised serious concerns about security and how the rooms are being managed. The staff were neither welcoming nor helpful, and the television did not work—I eventually had to troubleshoot and fix it myself. Overall, this was an extremely disappointing experience. The condition of the property, poor service and security concerns make it nowhere near worth the price. I deeply regret choosing to stay here and would not recommend it. Everything about this hotel was disappointing from the moment we checked in. The first room assigned to us smelled strongly of marijuana, and its door was unlocked when we arrived, raising serious concerns about security and how the property is managed. Even more disturbing, we encountered bedbugs shortly after getting into bed. This left us with grave concerns about the hotel’s cleanliness and the standard of housekeeping being carried out. The rooms contain old, worn furniture, the television was not working and I had to troubleshoot it myself, and the staff were neither welcoming nor helpful. This property is extremely overpriced for its condition and level of service. The experience was completely unacceptable, and I deeply regret staying here. I would not recommend this hotel

Ally·Месяц назад

The location of the hotel was great and had a lot of options for food around the area. The first 2 nights they had water and Boiler issues and we had no hot water. They gave us a hard time at first to change the rooms but once the 2nd day came and no hot water we had no choice but to ask for management to get involved. They at first said no changing of room but ultimately changed us to another room

Hilda·Месяц назад

The spot was great and the breakfast hit the mark, but the shower kept dripping all night.

Shaun·2 месяца назад