“terrible”
getting in and getting out of there. I’m writing because the experience I had this past weekend was completely unacceptable and far below the standard any guest should expect. I reported a clogged toilet first thing Saturday morning. Your staff acknowledged the issue and said someone would be sent to fix it. We left the hotel around 10 AM for an event, fully expecting the problem to be resolved by the time we returned. When we came back that evening, not only had no one addressed the issue, but the staff seemed confused and unable to explain why nothing had been done. Instead of correcting the problem, we were told to move rooms — and we had to move all of our unpacked belongings ourselves with no assistance, no apology, and no compensation of any kind. This is not acceptable service. A maintenance issue that goes ignored all day, followed by an inconvenient room change with zero support, is a clear failure in basic hospitality and guest care. I am requesting appropriate compensation for the inconvenience, lack of service, and disruption to our stay. Please respond with what you are prepared to offer
RonnieМесяц назад