Retama Hotel Tacna

“Bueno”

The apartment was decent. The walls were stained with mold.

Ingrid·1个月前

“Pésimo, sin agua caliente y sin soluciones”

I’ve stayed at this hotel for many years and it’s always been my top choice because the location is unbeatable and it offers the basics for a comfortable stay in Tacna. However, I never had hot water throughout my entire stay. On the first day I told reception, and at night they said the electrical board had failed but it was already fixed. The next day, even worse, the water was colder than ever; I called reception again, but despite it being my second complaint they gave no solution or compensation. When I went down to discuss it in person, the receptionist had the nerve to doubt my account, claiming nobody else had the issue, so I asked her to check it with me, but she refused. Even though I’ve been a long‑time client and voiced my frustration, no one from the hotel has reached out to me yet, which makes sense because I have no proof, but I’m pretty sure they’re cutting the board to save electricity. We’re very upset, we’ll never recommend them again, and we definitely won’t stay there again.

Margaritaadvis·5个月前

The staff are very attentive.

Kathe·5个月前

The cleaning, location and the warmth of the staff there.

Segovia·5个月前

The location is perfect, and the reception staff’s kindness is exceptional. The hotel is nice, clean, relatively new, the shower is exquisite, and the bed is comfortable. The acoustic isolation is poor; you can hear everything happening in the hallways and in the room next to yours. Rooms facing the courtyard get a strong smell of breakfast food very early in the morning, but these are details that a passenger can overlook.

Margaritaadvis·6个月前