Valle Verde

“UN FINAL MUY DESAGRADABLE”

The property could host 16 people, but it was spread over two floors with a steep, unlit metal staircase that is dangerous for seniors and kids. We found it unacceptable that out of the 150 euros security deposit demanded, 30 euros were deducted because the host claimed we didn’t throw away the trash, without any paperwork to back it up. He also insisted it was written in the accommodation terms, which is false: “The deposit, as stated in the conditions, is only for damages to the property” – never for not discarding garbage, which we had properly sorted into the two household bins.

Sanse·1年前

It’s a good spot for family time, especially with the pool (provided the maintenance is adequate). Antonio, our contact, quickly fixed the issue of getting spare keys, a iron (supposedly in the house), and a hairdryer when we asked. The place is two stories, but the entrance is a steep metal staircase. Drainage seems problematic, especially upstairs where the smell hits you as soon as you step in. Kitchenware cleanliness was lacking: coffee grounds were found in the Italian espresso machine, food residue on more than one plate, a used sponge, no mop, and no dish soap in the dispenser. We expected cleaning supplies as stated when booking, but only hand soap was available.

Maria·1年前

“A ne pas recommander”

The pool was nice. The house was in bad shape and the surroundings were unpleasant, with many dogs barking at night and during the day, plus roosters. Nothing else besides the beds! We had to buy toilet paper, cups (there were only 5 for 15 people), and small spoons. The coffee maker was broken! The upper room handle was broken, so we couldn’t lock it, and there were large cracks in the living room and the back lower bedroom… only the mattresses were okay! On top of that, the owner is a thief; he demanded a cash deposit and returned only half! Why???

Isabelle·1年前