Holiday Inn Express - Des Moines - Ankeny by IHG

“Centrally located, Friendly staff”

The rooms are nice and clean, and the hotel is close to shops if you need items while traveling. Breakfast was good. No other issues.

Richard·1个月前

“Nice facility with a great breakfast.”

The service was excellent. The only downside was that the neighbors were noisy.

Raduns·1个月前

The room was comfortable and the hotel is in a good spot. Construction was happening around the building, and I would have liked more breakfast options—only omelets were served every day.

Rachel·1个月前

“We will be back”

Ease. Nothing

Lugene·3个月前

The hotel only had one person on staff when I checked in. After I checked into my room, I turned on the TV and it didn’t work. I went downstairs again and the front‑desk employee was busy helping another customer. When he finally arrived, I told him about my TV not working; he said they were 100 % booked and didn’t have another room to offer me, so he asked if I wanted him to check it in the room. I said “Yes.” He came to the room, confirmed it didn’t work, and would leave a note for someone to fix it. I told him “I won’t be here tomorrow and that doesn’t help me tonight.” He stared at me, unsure what to say, so I said “Since I’m not getting everything I paid for, I think a credit of some amount should be considered.” He said he couldn’t make that call but would leave a note for his supervisor. You can probably imagine, I haven’t heard a word or been offered any discount for my inconvenience as of now. Either the follow‑through from the one employee on staff was poor or the supervisor doesn’t care enough to apologize or issue me some sort of reimbursement for my inconvenience.

Jeff·3个月前