I was very disappointed. I arrived at 11 PM after a long trip, having booked and paid for a king‑size bed, yet I was handed a room with two beds. When I explained I’m tall and need a king‑size for comfort, the front desk said I could get a refund and leave if I was unhappy. At that late hour I had no realistic alternative but to stay. I couldn’t sleep the first night and went back to the front desk at 4 AM to ask for a room change, but was told nothing was available. The next day, housekeeping told me a king room was vacant. Despite promises to notify me, no one contacted me or offered to move me during my three‑night stay. I was charged an extra $20 per night, totaling $60, which has not been refunded. I’ve stayed at many hotels and never seen an extra nightly charge without a satisfactory explanation. Breakfast was also disappointing in quality and taste. I love hot tea in the morning, but over the three days I couldn’t get properly hot water for tea; it was lukewarm or cold. No bottle of drinking water was provided in the room. Overall, the experience was extremely disappointing: unprofessional front desk staff, failure to deliver the room I reserved, poor communication, unexpected extra charges, and unsatisfactory breakfast all fell far below my expectations of a Marriott property. I hope management takes this feedback seriously, addresses these issues, and explains and resolves the $60 charge.
Sabir2周前