“Horrible nightmare”
Subject: Formal Complaint and Full Refund Request – OYO Hotel Doswell Kings Dominion – $123 Dear Customer Service, I am writing to file a formal complaint regarding my stay at OYO Hotel Doswell Kings Dominion, which I booked and paid for entirely . I paid $123 for this reservation, and the condition of the accommodations was completely unacceptable. When I arrived, I was given a room that was filthy, as though someone had just checked out and the room had not been cleaned. I was then given a key to another guest’s occupied room, where a man was inside with all of his personal belongings. This was extremely uncomfortable and concerning. The next room I was given was also unacceptable. The electrical outlets did not work, the television did not work, the refrigerator was unplugged and hot, and there were roaches inside it. The microwave was also nonfunctional. I traveled four hours to reach this hotel. Because of the distance I had traveled and the lack of alternative accommodations, I was left in a position where I had little choice but to stay despite these unacceptable conditions. I paid $123 with the expectation of receiving a clean, safe, and functional hotel room. Instead, I received accommodations that failed to meet even basic standards of cleanliness and usability. Being given access to another guest’s occupied room was particularly alarming. I am requesting a full refund of $123 due to the unacceptable condition of the accommodations and the serious problems I experienced throughout my stay. Please escalate this complaint to the appropriate department and provide a written response regarding my refund request. I can provide photographs, documentation, and my reservation details to support my complaint. I booked and trusted that the property would provide the accommodations advertised. This experience was unacceptable, and I believe a full refund is warranted. I am beyond disappointed with my experience at this hotel. Honestly, this was one of the most disgusting and unacceptable hotel experiences I have ever had. I paid for a specific room and expected to receive what I booked, along with a clean, safe room where I could relax and get some rest. Instead, I was met with one problem after another, and the entire experience was absolutely horrible. When I first arrived, the room I was given was completely filthy. It looked as though someone had literally just walked out of the room, and housekeeping had not even bothered to clean it before giving it to another guest. I could not believe that a hotel would knowingly assign a room in that condition to a paying customer. As if that was not bad enough, I was then given a key to someone else's room. When I opened the door, there was a man inside with all of his personal belongings. Imagine how uncomfortable and alarming that situation was for both of us. This is a serious safety and privacy issue that should NEVER happen at a hotel. Guests should be able to trust that the room they are given is actually theirs and that their privacy and security are being taken seriously. After that, I was given another room, and the problems just continued. None of the electrical outlets worked, the television did not work, the refrigerator was not even plugged in, and it was hot inside. To make matters even worse, there were ROACHES in the refrigerator. The microwave did not work either. There was practically nothing in the room that functioned the way it was supposed to. These are basic amenities that guests expect when they pay for a hotel room, not unreasonable requests. On top of all of this, I did not even receive the type of bed I paid for. I booked a room with a queen bed, but instead, I was given a room with two full-size beds. I paid for one thing and received something completely different
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