Ca' del Moro Wine Retreat

“Csodás táj, kényelmes szobák!”

The place was quiet, beautiful, the rooms comfortable, the food and wine tasty. No complaints.

Zoltánné·1个月前

“Una delusione”

Our experience was extremely disappointing and far below the standards one would expect from a property of this level; breakfast consisted mainly of industrial, discount‑store items with very little choice, no real protein or hot options, limited drinks, and the pastries were cold and clearly thawed, looking like they’d been handled repeatedly. Service was lacking – the staff were inattentive, seemed almost annoyed, left personal belongings in the breakfast room, set the table only for the two of us as if no other guests were present, and the juice bar closed about 30 minutes early with no alternatives. The room was the worst part: when we returned late afternoon it was almost unchanged from the morning, with a half‑made bed, wet towels still there, no replenished toiletries, windows and curtains fully closed, and a tea cup left behind that caused a bad smell all day. Reception said the issue seemed “strange” and blamed a staff shortage, acknowledging the problem. I can’t understand why they keep selling rooms for €260 per night without providing adequate service, especially given the full price and the near‑empty hotel. After waiting roughly 40 minutes and making several complaints, they finally offered a room change just as I was about to leave, but the biggest failure was the total lack of customer care: no genuine apology, no follow‑up from a manager, and no concrete resolution, leaving us genuinely bitter.

Fradmarco·5 个月前

Très reposant extrêmement bien placé et personnel aux petits soins. Excellents vins. Rien

Céline·1年前

Beautiful location. Breakfast is served until 10 but we came at 9:30 and were disappointed. We complained at the reception, but we didn't even get an apology. Our friends came before 9 o'clock and they were extra satisfied with the breakfast. So If you come first, you'll get a great breakfast, but if you come latter , you'll get what's left

Ivana·2 年前

La propreté des lieux, la disponibilité et la gentillesse du personnel, le service, la nourriture, tout. Rien

Axelle·2 年前