“Never again - unprofessional staff and bad internet”
The location was good and the bed was comfortable, but because I checked in early I wanted to work from my room and the internet was not working. I called reception twice, and nothing changed. After a nap I tried again around noon, still no internet. I called reception 2–3 more times until I went downstairs and asked for a solution in person. The lady was frozen, didn’t know how to handle the situation. When I asked to switch rooms she said none were available. After another staff member reset the router, still nothing. After almost an hour she suggested a new room. “Oh wow, now they have it!” she said, but she had clearly lied. I switched rooms, the internet worked, but it was really bad. The effort and unprofessional staff, who even lied to a guest, made me never return to this hotel.
Martina7 个月前