“Okay but I would choose a different hotel on Southhampton Row next time.”
The location was perfect for what we wanted to do in London, within walking distance of Covent Garden and all the theatres; the breakfast was decent but not the best I've had at a Hilton; I appreciate the extra security, like having to tap the room key before using the elevators; I didn’t like how my check‑in was handled—my booking was under a nickname linked to my email, so the front‑desk staff couldn’t check me in because my full name wasn’t on the reservation; they eventually got the manager, who, despite me having all the booking details, a reference number, and the card used, suggested I might have to cancel and call back to sort it out; it was resolved eventually but caused distress for me and my friend; the bathroom was the smallest I’ve seen in any hotel.
Aquarianchic·2周前