HOTEL HILLARYS Akasaka

My child injured her hand badly with a deep splinter at an area close to the hotel. We came to the front desk desperately seeking help to call a doctor for assistance. Amazingly, their staff did not know what is the nearest emergency department to the hotel. We had to Google search on our own to locate it. Afterwards, when we requested for help in calling a taxi to this emergency department, their front desk staff demanded that we pay a 500 JPY 'service fee' for them to call a taxi for us. In this moment, when we needed medical attention for a young child, it sounds ridiculous doesn't it? Hence, we decided to abandon any further requests for their help and instead used a taxi hailing app to call a taxi. As foreigners, this kind of experience is extremely harrowing as we are completely new to the area and this was a medical emergency for our child. Upon contacting the hotel , we were very disappointed to learn that the hotel did not, as promised, reach out to us to address this incident. Till now, we have not received any apology or explanation from the hotel regarding their behaviour. We hope that the hotel could contact us regarding what has occurred

Ashvini·7个月前

I liked that the hotel was clean and nicely done up, and the staff were really friendly and helpful. But, the room was tiny with a teeny window that was hard to see out of. Plus, the doors on our floor were super loud when people shut them, and the other guests were really noisy in the hallways - it would've been tough to sleep with all that racket.

Olivia·7个月前

Great location and easy access from either street side. The rooms were very small which is fine but then there was a bunch of cleaning supplies left out in the hallway which isn’t a problem was just slightly bothersome

Amanda·7个月前

I liked the location and the staff were really helpful, but I had some issues with the bed and pillows - the bed was way too hard and the pillows weren't super comfortable. Still, the positives made it a decent stay.

Stabler·8个月前

AMAZING location, nearby to 3 main underground stations with a tonne of restaurants, cafes and conbini nearby. It was busy in the area on weeknights which gave it a nice vibe without feeling unsafe or overcrowded. The visual aesthetic of the rooms was very beautiful and a good amount of bench space. The bath on the 9th floor was good even though very busy at times and the coin operated laundromat was a great help. The window opened which was a lovely option. The showerhead in the bathroom was terrible and the bed is probably the hardest bed I've stayed on during our trip to Japan. The room was very small but this is to be expected of Japan - even with two suitcases we managed to make it work. Limited storage and limited natural light but for a short trip or one where youre not in the room much its fine

Ben·8个月前