Brain Rooms - Centro Città

I loved the location; the hotel was perfect for our group of three adults and two kids.

Ilona·4周前

I had to cancel the room. The place was in a very small, dark alley with a construction site nearby, and there was no staff or owner visible.

Patrick·3个月前

“Quartier sympa, chambres spacieuses mais équipement et communication à revoir”

The entry codes were handed out on time, the place was very clean, the beds and rooms were spacious, the air‑conditioning worked, the building was quiet, and the neighborhood had plenty of shops to eat at. However, there was no information about breakfast, and we only found out the next day from another guest that we had to go to an outdoor bar. The 5th floor (100 stairs) had a broken elevator. There was no key, and the apartments were linked through the lingerie. The blinds in room 502 were stuck, the fridge in room 501 was broken, there was no kettle in the shared kitchen, only one chair; the microwave and coffee maker were non‑functional.

Julien·3个月前

The room was clean, but the TV remote was missing. On the table was a letter from management saying I had to leave the room at 11:00, yet a woman started knocking on the door at 9:00. I told her I still had time and that I was an hour away from leaving, but she kept making noise, causing trouble, and even started shouting that she was counting the minutes for cleaning. There is no consistency: if the letter says check‑out is at 11:00, why am I forced to leave earlier for a room I paid for? I will never return.

Irene·3个月前

“Pessimo.”

We had to retrieve the room key from the first‑aid locker, then take the laundry key from the same locker to get the keys to our room, which were left in a place accessible to all guests, clearly a security issue. The room leaked water, causing mold and a persistent damp smell that made the stay unpleasant. The balcony shared a scaffold without proper safety barriers. Around 6:00 a.m. workers walked directly onto our private balcony, completely violating our privacy. Payment was handled unprofessionally: we were told we could not pay by card at the bar because the POS was unavailable, and when we asked for a receipt for a cash payment, they said it was impossible. The bar staff was rude, even regarding the included breakfast service. Overall, the organization, the condition of the property, and the service management were far below expectations.

Aurora·3个月前