The HEY HOTEL

The hotel is right in the middle of Interlaken and looks very pretty, but the air‑conditioning was noisy and couldn’t be turned off, and the view was just a wall and pipes that made the room rather dark.

Kammel·3周前

“Excelente hotel”

Cozy hotel, very good breakfast, excellent location, close to the train station and the Coop supermarket.

Leonardo·4周前

“灾难级的酒店，连续2天洗澡一半断水，寄存行李的房间上午是不锁的，接待大量团队导致早餐菜品不够，补充也不及时，房间正对酒吧餐厅晚上很吵。”

We were only 5–10 minutes on foot from West Station, and next to the big intersection was a Coop that closed late, so the entrance was long‑queued for a long time. Because we booked the Interlaken hotel too late, we chose a place near West Station. The reviews seemed okay, CHF300 a night, we stayed three nights, and the experience could be described as a disaster. We arrived around 9:00 am, only one staff member was at the front desk, and after waiting in line I asked to leave my luggage early. He simply pointed toward the luggage room without registering anything. The luggage room door had a sign saying “lost luggage is at your own risk; the hotel is not responsible.” Luckily we had bike locks, so we didn’t use the Swiss or German trains anyway. We got back to the hotel after 8:00 pm, a bunch of Japanese tourists had jammed the lobby, and we had to squeeze past them to check in. Our room was 408; the elevator only went to the third floor, and we had to carry our luggage down an extra floor. We had already told the hotel we had two large pieces of luggage, yet we were assigned a room that could hold them. The window faced a bar‑restaurant that was very noisy at night. On the first night at about 22:00 we showered, the water stopped halfway, we waited more than ten minutes with no water, and then we had to run to the front desk where the staff calmly said they would reboot the system for 15 minutes. About ten minutes later the water returned. On the second night at about 21:00 we showered again, the water cut out halfway, and the same process repeated. It was scary to have the water cut out again, so we ran to the front desk again, and they said they would reboot the system for another 15 minutes. I asked how to solve it, and they said they would reboot. I asked if we could change rooms, and they said it could only be done the next day. On the third day before leaving, I packed and planned to return for a room change. Around 17:00 I came back, encountered an even larger Chinese tour group than yesterday, gave up the room change, and showered immediately, finally avoiding the water cut. On the fourth day breakfast was short on various foods, and it took over 20 minutes to restock. By the way, breakfast wasn’t on the first floor; it was two and a half floors up in the main building. The cleaning staff’s mood seemed to dictate the service: the first day they didn’t refill bottled water, and the pajamas were just shoved under the pillow. The second day they refilled bottled water, stacked the pajamas, and arranged the pillow, so we realized the first day’s care was quite casual. We confirmed that the cleaners on the first and second days were not the same person, because when we left we encountered the cleaning crew on that floor.

Anqi·4周前

“Es war mega toll”

The central location was great, but the hair dryer didn’t fit in the outlet.

Jasmin·1个月前

The room’s temperature was quite warm, especially early in the morning, and because the air‑conditioning is centrally controlled we couldn’t adjust it to cool the room, so we had to open the windows to make it cooler.

Cytiev·1个月前