The Saren

“Déçue”

It has potential. The room décor is pretty and it’s big. The staff is adorable even if they are “slow” at serving in the restaurant. They were very kind to us and let us keep the room an hour longer because our daughter was sick. The spa was nice. Good foot massage as guaranteed in our booking. We were all three sick and ate only at their restaurant (though it looked clean anyway). The place needs work, it’s poorly maintained and it brings the mood down a bit. The private pool area is a great idea but it doesn’t give any incentive to go there because there are no lounge chairs, the pool surroundings are broken, the black walls make us feel oppressed. Something is clearly missing for it to be a pleasant place. The surrounding area is safe but deserted. Nothing to do, no shops to walk around. We felt alone in the hotel and outside. The upstairs toilets are not closed, no privacy, it’s complicated. The shower opens onto the toilets.

Marie·3 个月前

“Фото на букинг не оправдало ожиданий”

The location is great, away from noisy streets, calm, all good. The staff is excellent. We had problems with the room, they solved it quickly and swapped the apartment. The staff here is top. Visually the photos are top, but in reality it’s very poorly done, seems the complex is not that old, but the problems are serious. On the first night, during rain, all our windows ran and inside there was a lake under the windows. The staff got flustered and we swapped apartments. The staff is great. Many outlets didn’t work, the door was broken, the main one didn’t close, the street area with the kitchen seemed not watched at all, very uncomfortable. The photos look much more attractive. It needs a major repair and flipping of the complex.

Alexandr·6 个月前

The room was pretty spacious and the staff were really accommodating, which was great. However, it was a bit of a trek from the airport and the room itself had an open bathroom with a toilet that wasn't exactly ideal. The linen didn't smell great either, like it hadn't been washed in a while.

Shah·10 个月前

“Sehr schön, hab mich super wohl & sehr gut aufgehoben gefühlt!”

The modern design of this place really impressed me, and the big bathtub was a bonus. Plus, you can walk straight from your room into the pool, which is awesome. My only gripe is that the pool doesn't have any steps, which might be a problem for some people.

Anna·11 个月前

The staff at this place were absolutely fantastic - they were super helpful and went above and beyond. The facilities were fine and the villa was clean, with regular room service. That being said, the bed was pretty uncomfortable and it's about an hour from the airport, which was a bit of a pain.

Charanpal·11 个月前