“Rozczarowanie i brak profesjonalnego podejścia do klienta nie polecam!”
I booked a week before my stay at Willi Taternik in Zakopane. I had reserved a Deluxe room that, according to the listing, should have a bathtub. When I arrived, I was given a different standard room with no amenities I had paid for, and no one had warned me about the change. The host only offered apologies and said there were “technical problems.” I was given a later checkout by two hours and about 30 zł off. That compensation was far from adequate. The room itself had many flaws: the window was open, making it chilly, the single radiator was cold, and the sound insulation was so poor that I could hear the neighbors in the adjacent room turning lights on. The whole situation was a huge disappointment. I came to relax and use the room I chose and paid for, but instead I had to look for another place on the spot. I left after a few minutes. The biggest issue was not the technical glitch but the lack of a proper response and a fair solution. Guests deserve what they paid for or a real alternative, not a symbolic discount. I share this to warn others. Before booking, make sure you will receive exactly the room you pay for. In my case, the offer and reality were completely different. I do not recommend it and would not stay again.
Łukasz·1个月前