Red Roof Inn Chicago-OHare Airport Arlington Hts

“Waiting on my refund”

Um, I'm sorry. My stay was cancelled and I never received my refund; I've waited over thirty days and haven't heard anything about it.

Verna·6天前

“Dirty rooms, poor service and absolutely not worth the money. Never again!”

The surrounding area of Arlington Heights was pleasant and felt safe, but that is about the only positive thing I can say about this hotel. Almost everything about this hotel was disappointing. Our first room was filthy, smelled strongly of cigarette smoke despite being booked as non‑smoking, and had unmade beds and used towels left behind. The replacement room was only marginally better, with hair in the shower drain, stained towels and no housekeeping during our stay. Broken door locks, unreliable key cards, inconsistent hot water, a leaking shower, no refrigerator and a practically unusable TV made things even worse. Staff were unwelcoming and completely uninterested in resolving complaints. To make matters worse, colleagues travelling with us found cockroaches in their room, yet no alternative room or proper assistance was provided. Even at a budget price, this hotel is nowhere near worth the money. I would never return and strongly advise others to stay elsewhere.

Jelle·1周前

Good price, friendly staff. The rooms were dirty, smelled, and had roaches.

Mildred·1周前

“Horror-able Stay”

Cheap rates and friendly staff. I stayed here when the Horror convention was in town. Dirty floors, dirty AC unit, phone was broken, burn holes in bed sheets, which is all you got. No real blankets. Oh and tripping hazards too. Bathroom flooring was not installed properly and looked like it was lifting. There was no hairdryer mounted on our wall, as if someone had literally removed it and stolen it and it had never been replaced. Got locked out of our room multiple times because the key card kept deactivating even though it was nowhere near phones or other cards. Kept having to go to the lobby to reactivate it. Got locked out of the lobby when staff had left and posted no note that they’d return soon. Waited outside the lobby for 10 minutes before someone came back to the office and got my key reactivated. Could go on.

Tori·2周前

“It could of been better I was disappointed”

The staff were friendly, but the place was in terrible shape. This is by far the worst Red Roof Inn I’ve ever stayed at. The first room had a bed leaning to one side and stained linens; we were moved to a second room up the stairs, which had a broken lock. The third room had cigarette burns or something on it, and the mattress was in awful condition. The hotel’s layout was poor, and I wouldn’t stay again. I felt I should have received a refund for the hassle of getting a room and settling in. The lady who attended me was very nice and had excellent customer‑service skills.

Takiea·4周前