“Terrible, disgusting staff”
We arrived only 5–7 minutes after check‑in time and reached out immediately. There was no reception, no staff, and no clear instructions on how to check in. Another guest was also left waiting outside without an access code. Despite explaining the situation, the property simply replied, “Come tomorrow.” Consequently, we were left outside at night and had to urgently find somewhere else to stay. The property looks beautiful in the photos, but in reality it is an old building with poor living conditions, no sound insulation, and very little comfort. The actual accommodation is completely different from what the pictures suggest. To make matters worse, the property charges a €35 cancellation fee despite leaving guests without accommodation in the middle of the night. This treatment was completely unacceptable. We strongly recommend avoiding this place.
Yuliia·1周前