The staff were courteous and we appreciated their hospitality. My rating doesn’t reflect the staff’s performance. However, for the price, the hotel needs better upkeep. 1. The worst thing was that the hotel advertised a swimming pool, but none existed; it was hidden in fine print on the website and still listed as an outdoor pool, which was crucial for my child and forced me to spend a day consoling her. 2. The tariff tax rate should be clearly displayed and the final price shown to customers on external aggregators; I had to talk to reception multiple times, ruining the experience. 3. Room service was very slow, and in one room the locker was nonfunctional. If these issues were fixed, the price might be justified. Thanks.
Sumedh6天前