“Unfortunately, the hotel has not refunded my security deposit.”
My security deposit issue remains unresolved. The hotel put a hold on my credit card on 18 September and initially promised to release it within 5 business days after check‑out on 26 September. They later extended the timeframe to 7–14 days, which has also passed. Despite several follow‑ups, I have received neither confirmation that the hold has been released nor a clear resolution. It is extremely disappointing that a Marriott‑branded hotel has taken so long to resolve such a basic issue.
Ahmed2周前