hawaii beach resort otel

“Wonderful”

The reception staff, especially Elena, were wonderful and always ready to help; the beach location was great, but the cleaning was inconsistent—sometimes excellent, other times we didn’t get enough towels for the two of us.

Abby·10 个月前

“Mükemmel”

Being close to the sea and having dinner by the fire on the beach was a real treat; the staff were friendly and helpful, and I’d like to thank Aleyna at reception and Songül for going above and beyond to keep us satisfied.

Muhammed·11 个月前

“Neseriózny zavádzajúci prístup !!!”

The hotel’s concept wasn’t bad, but the management’s incompetence turned the place into a literal trap for tourists trying to make money, even though they knew they couldn’t deliver. We found the hotel on Booking, and the photos looked great—modern design, close to the beach, and a private jacuzzi in the room. The price was higher, but we thought it matched the quality shown in the pictures. Unfortunately, the reality was completely different. We arrived around midnight; the hotel was well lit and the first impression was good. After check‑in, disappointment set in—the room was unprepared and dirty. Towels, bathrobes, toiletries, toilet paper, and even water were missing. We asked the front desk for a fix and they promised to restock the next day. After a long trip we wanted to try the jacuzzi, for which we had paid an extra ~400 €; it didn’t work—no hot water. The next days didn’t improve—the room wasn’t cleaned, towels and bathrobes were still missing, and the jacuzzi remained non‑functional. The staff tried to arrange a local hot‑water supplier. Even after three days nothing changed, so we asked for a refund and cancellation, which the operator refused, even though they knew the rooms were in that state and still offered them to us. At check‑in we tried to pay for the whole stay at once, but the terminal didn’t allow it. The staff split the amount into 14 separate transactions totaling 2650 €, which the bank flagged as suspicious and blocked my card, leaving us without access to funds during our stay. The hotel beach was dirty, the loungers had torn mattresses, and the environment didn’t feel comfortable at all, unlike the photos on the site. Breakfast, which was supposed to be included, was another let‑down—the portion for four people barely fed one, and the menu was the same every day. In the end the hotel refunded 400 € as compensation, after which we decided to cut the stay short after three days, incurring a personal loss.

Maroš·1年前

The room smells like sewage, and there are cockroaches in the hallway. Do yourself a favor and don't book; it's way too expensive.

Müjdat·1年前