Royal Pines Lodge with Hot tub

The accommodation was very comfortable and the site is quiet, just a short drive or a 7‑minute walk to the main entrance and the on‑site restaurant; the facilities are excellent, very clean, and overall a pleasant stay.

Stephen·1个月前

“Will not return”

The place was spotless and roomy, with a fully equipped kitchen that had everything you could need. The site was quiet and the on‑site bar was great. The hot tub felt a bit cramped – fine for two of us, but hard to imagine four adults fitting in. I was annoyed that the day before check‑in I had to pay a refundable £250 deposit plus a £40 admin fee or insurance. I’d already paid the full price at booking, so having to pay that extra felt like a rip‑off. Since the deposit could be held for up to two weeks, I had no choice but to buy insurance, which I’ve never needed for any property I’ve rented. What a waste of money.

Whittell·1个月前

“Allerthorpe is lovely, perfect for a quiet chilled get a way, lodge was lovely and modern but could have done to be clea”

The place was lovely and quiet, with a great location and really comfy beds. The on‑site restaurant was fantastic. However, there were no basic amenities like a hairdryer or vacuum, and the carpet was covered in dog hair. The kitchen was poorly equipped – only two knives were provided, so I had to ask for more.

Hayley·3 个月前

“Don’t waste £450 on a two night stay here!”

The van was beautifully designed, but it was filthy and smelled like stale cigarettes. The outdoor furniture was unusable because it was green with algae, and algae covered the sides of the van and all the decking. The hot tub, advertised for four people, was actually only suitable for two. The freezer still had food in it, and the oven was dirty. When we talked to Host and Stay, they said the van should be deep‑cleaned three times a year, but this one had never been cleaned. The worst issue was the cigarette stench that permeated the entire van. We complained to Host and Stay, who rudely told us that the outside area was the owner’s responsibility and not theirs. I reminded them that my agreement was with them, not the owner, and that they should have handled it. Lynn visited the property, removed the disgusting cushions, and brought me air fresheners. I’m still waiting for a response about compensation, but I don’t expect anything.

Louise·4 个月前

“Amazing relaxing and just perfect”

Everything was clean, quiet, and just perfect for relaxing. No faults at all.

Leanika·6 个月前