**Extremely disappointing experience.** We travelled all the way from Mumbai and had already paid the full amount for the room we specifically selected and booked. However, upon arrival, we were informed that the room we had booked was not available. Instead, we were given a different room, along with an explanation that another couple had extended their stay and that our original room would only be available in the evening. This was completely unacceptable. If the selected room was not available, the property should not have accepted the booking in the first place. At the very least, a proper alternative room should have been arranged in advance. The room provided to us was extremely suffocating, had no proper windows or ventilation, and was nowhere close to what we had expected or paid for. There was also no proper backup arrangement, and the overall service was highly disappointing. Even parking arrangements were not satisfactory. Considering we travelled from Mumbai specifically for a staycation, this experience was extremely frustrating and disappointing. We ultimately had no choice but to request a refund and look for another property. **I would personally recommend looking for a better option for your staycation rather than booking the VIP Guest Room here. This review is based entirely on my personal experience and the lack of proper accommodation and service provided to us.** Overall, a very disappointing experience and definitely not what we expected after making an advance booking and payment. Extremely disappointing experience. We travelled all the way from Mumbai and had already paid the full amount for the room we specifically selected and booked. However, upon arrival, we were informed that the room we had booked was not available. Instead, we were given a different room, along with an explanation that another couple had extended their stay and that our original room would only be available in the evening. This was completely unacceptable. If the selected room was not available, the property should not have accepted the booking in the first place. At the very least, a proper alternative room should have been arranged in advance. The room provided to us was extremely suffocating, had no proper windows or ventilation, and was nowhere close to what we had expected or paid for. There was also no proper backup arrangement, and the overall service was highly disappointing. Even parking arrangements were not satisfactory. Considering we travelled from Mumbai specifically for a staycation, this experience was extremely frustrating and disappointing. We ultimately had no choice but to request a refund and look for another property. I would personally recommend looking for a better option for your staycation rather than booking the VIP Guest Room here. This review is based entirely on my personal experience and the lack of proper accommodation and service provided to us. Overall, a very disappointing experience and definitely not what we expected after making an advance booking and payment
Akshada·4周前