I went there unexpectedly. The headquarters still hasn’t replied; twelve days have passed and I think it will be twelve months now. Because a festival was cancelled we tried to cancel the reservation, and the hotel said we needed to contact them and eventually email, but we received no response. To make matters worse, my credit card was charged twice without my knowledge, and they shared my information with people who hadn’t even booked. Very poor service.
Belinda1个月前