The experience was absolutely negative, with truly disappointing service in every way. The staff was terribly mismanaged and the organization was practically nonexistent. First, I received at home an item left by someone else, even though I had paid for shipping through a site they had recommended to retrieve my item. When I called to report that I had received something else, I was told they would immediately ship my item via the post office, but they gave me no concrete shipping details. A month has passed and nothing has appeared. They say it was shipped, but when you call for updates no one can tell you where the package is or give precise information. They also ignore messages, leaving you completely without assistance and without knowing how the situation is evolving. I find all this absurd and unacceptable. Beyond the initial mistake, there is a total lack of organization, communication, and professionalism. The customer shouldn’t have to chase the staff constantly to get an item that is owed, especially after following the instructions received and paying for shipping. **A month of waiting, nonexistent information, ignored messages, and no concrete solution.** The handling of this situation was terrible from start to finish. I expected seriousness and attention, but found only disorganization and total disrespect toward the customer.
Gessika·1周前