We booked two double‑bed rooms after seeing attractive photos online and paid a 50 % advance. When we arrived with our family, the rooms were nothing like the advertised double beds; instead they had simply pushed two single beds together. The rooms were poorly maintained, the floors were dirty, and the bathrooms were unhygienic and clearly not cleaned properly. When we complained, the hotel management casually said the better rooms had already been given to other guests because of the holiday season, but they never informed us about this before taking our advance payment. This feels very misleading and unprofessional. Despite providing low‑quality rooms, they still charged the full rate shown for the better rooms online. Since it was around 10 PM, raining heavily, and we were traveling with family, we had no practical option to cancel and search for another hotel. Very disappointing experience and definitely not worth the money.
Dinesh5 个月前